Terms of Service

1. Acceptance of these terms

By accessing or using the MyWellnessID platform, you agree to these Terms of Service. In these terms, “you” means the law firm that holds the account and each attorney or staff member it authorizes to use the platform. If you do not agree, do not use the platform.

2. The service

MyWellnessID is a personal injury evidence platform. It retrieves plaintiff-authorized medical records via FHIR R4 across supported EHR platforms, integrates wearable data, runs adaptive AI check-ins, and produces a structured evidence package including the Evidence Strength Score, Quantified Impact dashboard, and exportable PDF, CSV, and FHIR files that can be synced to supported case management systems. Features may change as the platform develops.

3. Eligibility and accounts

The platform is offered to licensed law firms and their authorized personnel for use in legitimate legal matters. You are responsible for the accuracy of your account information, for safeguarding credentials, and for all activity under your account. Notify us promptly of any unauthorized use.

4. Plaintiff authorization and firm responsibilities

You represent and warrant that, for each plaintiff whose records or data are processed through the platform, you have obtained and will maintain all authorizations and consents required by applicable federal and state law. You are responsible for the attorney-client relationship, for the legal representation of your clients, and for confirming that each plaintiff understands what is being collected.

5. Acceptable use

• Use the platform only for lawful purposes and only with valid plaintiff authorization.
• Do not attempt to access data belonging to other firms or their clients.
• Do not reverse engineer, resell, or misrepresent the platform or its outputs.
• Do not upload malicious code or attempt to disrupt platform security or availability.

6. Not legal or medical advice

The platform is a documentation and evidence tool. AI check-ins do not make medical diagnoses or provide medical advice. The Evidence Strength Score and related analytics are decision-support aids, not legal advice or a guarantee of any case outcome. You remain solely responsible for legal strategy, for evaluating evidence, and for all decisions about admissibility and use in a proceeding.

7. Fees and payment

The platform is offered on per-case pricing Standard and Professional tiers with a per-case rate, and a custom Enterprise tier with no retainer or platform fee. Published pricing is subject to confirmation, and the fees, scope, and billing terms applicable to your firm are those stated in your order or written agreement with us.

8. Data ownership and license

As between the parties, the firm and its clients own the records, plaintiff data, and evidence collected for their matters. You grant MyWellnessID a limited license to host, process, structure, and transmit that data solely to provide the platform and the outputs you request. Our handling of personal and health information is described in the Privacy Policy.

9. Intellectual property

MyWellnessID and its licensors own the platform, software, scoring methodology, and all related intellectual property. These terms grant you a limited, non-exclusive, non-transferable right to use the platform; no other rights are granted.

10. Third-party services and integrations

The platform connects to third-party services including EHR systems, provider-discovery partners, wearable data providers, and case management systems such as Litify, Filevine, CASEpeer, and SmartAdvocate. We are not responsible for the availability, accuracy, or practices of third parties, and record-retrieval timelines depend on the responsiveness of providers and EHRs.

11. Confidentiality

Each party will protect the other’s non-public information and use it only as needed to perform under these terms. This obligation is in addition to the privacy and security commitments described elsewhere on this site.

12. Disclaimers

The platform is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties. We do not warrant that record retrieval will be complete or completed within a particular timeframe, or that the platform will be uninterrupted or error-free.

13. Limitation of liability

To the fullest extent permitted by law, MyWellnessID will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost case value. Our total liability arising out of or relating to the platform is limited to the amounts paid by your firm to MyWellnessID for the matter giving rise to the claim.

14. Indemnification

You will indemnify and hold MyWellnessID harmless from claims arising out of your use of the platform, your representations regarding plaintiff authorization, or your breach of these terms.

15. Term and termination

These terms apply for as long as you use the platform. Either party may terminate as set out in your written agreement. On termination, data handling including export, return, or deletion follows the Privacy Policy and any applicable Business Associate Agreement.

16. Governing law and changes

These terms are governed by the laws specified in your firm’s written agreement with MyWellnessID. We may update these terms as the platform evolves; material changes will be reflected by the “last updated” date above.

17. Contact us

Questions about these terms can be sent to support@mywellnessid.com. Firms that need a Business Associate Agreement can request one here.